Why Partner With Us

We understand that operational support can be critical to success and we will continue to evolve our operations in order to deliver our market leading service.

Our claims philosophy is simple – helping people when they need it most.

We assess each case individually and look for ways to pay the claim promptly, not avoid it.
We know that when it comes to claims processing, timeliness and accuracy are critical to getting the experience for claimant’s right. At every opportunity we look for innovative ways to make our process as efficient as possible to reduce the time and costs to the fund, the employer, the member or the customer.
We also get personal. Our claims assessors take ownership of the entire claim process from start to finish. That way you know the one person will always be on top of the detail of a claim.
Our leading claims technology ‘eClaims’ demonstrates our claims philosophy of making the claims process easier.

Rehabilitation – getting people back to work faster

Our focus is on ability rather than disability and we’ll work in partnership with medical practitioners and employers to help claimants to return to work.
An assessment of an individual’s social situation, psychological factors and other health conditions, which includes the member, the doctor, and the employer at just the right time, helps to ensure we draw on best practice to achieve success.
With 111 years of combined occupational rehabilitation experience, our highly experienced team includes Occupational Therapists, Rehabilitation Counsellors, a Physiotherapist, and Registered Nurse. 

Contact us

We’d love to hear from you if you’re interested in partnering with AIA or have questions about our solutions.
Karen Purcell
+61 435 508 919

Underwriting - Tailored services that work for you

AIA Vitality

AIA Vitality is the science-backed wellness program that works with you to make real change to your health. By understanding your health, and working towards improving it, you will achieve a fitter healthier lifestyle, with the added incentive of earning AIA Vitality Points, improving your AIA Vitality Status and enjoying great benefits including travel and lifestyle rewards.
With over 6 million members across South Africa, USA, UK and Singapore, Vitality is the world’s leading incentivised health and wellness program.
AIA Australia has exclusive rights to the Vitality program in Australia.