Contact the claims team

Find contact details for our claims team and information on how to make a claim.

How to make a Claim

One of our most commonly asked questions. At AIA Australia, we make sure that every claim that should be paid, is paid. And you can choose how to lodge a claim.

Lodge claims quickly and easily online. If you are lodging a claim for Income Protection or Business Protection, you can use eClaims by simply logging on to the Adviser Portal, and selecting the Self Service Portal.

Click here a for Quick Reference Guide to logging on to eClaims and some Frequently Asked Questions.

Our Teleclaims service allows you, or your clients, to call our Teleclaims team on (03) 9009 4850. The team will capture all the necessary details over the phone and lodge the claim.

We send you forms
For all claims, you can contact our Claims team, and we can send the claims forms your client needs by email, mail or fax within 24 hours. If your client purchased their cover via a super fund, you’ll need to contact the Super Fund directly.

Contact our claims team
Call AIA Australia’s Claims Team on (03) 9009 4850, and the team will guide you through the lodgement process and whether the claim can be lodged online, over the telephone or via paper.