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{{label}}We understand that operational support can be critical to success and we will continue to evolve our operations in order to deliver our market leading service.
We assess each case individually and look for ways to pay the claim promptly, not avoid it.
We know that when it comes to claims processing, timeliness and accuracy are critical to getting the experience for claimant’s right. At every
We also get personal. Our claims assessors take ownership of the entire claim process from start to finish. That way you know the one person will always be on top of the detail of a claim.
Our leading claims technology ‘eClaims’ demonstrates our claims philosophy of making the claims process easier.
Our focus is on ability rather than disability and we’ll work in partnership with medical practitioners and employers to help claimants to return to work.
An assessment of an individual’s social situation, psychological factors and other health conditions, which includes the member, the doctor, and the employer at just the right time, helps to ensure we draw on best practice to achieve success.
With 111 years of combined occupational rehabilitation experience, our highly experienced team includes Occupational Therapists, Rehabilitation Counsellors, a Physiotherapist, and Registered Nurse.
Group Insurance
We are all about flexibility and providing an underwriting service that delivers a tailored solution aligned to your customer strategy. We are constantly reviewing our processes to improve the experience and find ways to accept an even broader range of lives.
1The AIA Australia Service Level Agreement (SLA) provides your employees with a one day application set up, and two days for initial & subsequent assessments.
Leading Technology
We offer our market leading underwriting technology, LIFEapp for our Group Insurance members. The online platform, that features an Insurance Needs Calculator, Quotation Tool and Application Form, is a user friendly experience when applying for additional insurance cover.
Partnership Distribution
Simple, immediate underwriting
This is essential to providing quick and accessible insurance to your customers. Most of our direct insurance products are available with a limited number of questions and customers won’t need to sit a medical assessment before we insure them – making applying for insurance quick, easy and non-intrusive. Applicants receive immediate acceptance or, where they cannot be accepted, offer of an alternate product which is guaranteed acceptance.
AIA Vitality is the science-backed wellness program that works with you to make real change to your health. By understanding your health, and working towards improving it, you will achieve a fitter healthier lifestyle, with the added incentive of earning AIA Vitality Points, improving your AIA Vitality Status and enjoying great benefits including travel and lifestyle rewards.
With over 6 million members across South Africa, USA, UK and Singapore, Vitality is the world’s leading incentivised health and wellness program.
AIA Australia has exclusive rights to the Vitality program in Australia.