We assess each case individually and look for ways to pay the claim promptly, not avoid it.

We know that when it comes to claims processing, timeliness and accuracy are critical to getting the experience for claimant’s right. At every opportunity we look for innovative ways to make our process as efficient as possible to reduce the time and costs to the fund, the employer, the member or the customer.

We also get personal. Our claims assessors take ownership of the entire claim process from start to finish. That way you know the one person will always be on top of the detail of a claim.

Our leading claims technology ‘eClaims’ demonstrates our claims philosophy of making the claims process easier.