Individuals

Group Insurance
Group Insurance

Through our commitment to claims excellence and innovation, our group life insurance offering takes care of the health, insurance and rehabilitation needs of our group insurance customers.
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Group Insights
Partnership Distribution

Partnership Distribution

Our direct marketing model takes the complexity out of buying insurance products for your customers by providing access to affordable, tailored insurance through a brand they already know and trust.
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Partner with us
Partner with us

We understand the operational support can be critical to success and we will continue to evolve our operations in order to deliver our market leading service.
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Claims & Rehabilitation

Find out how we helped our customers in 2017.

Making A Billion Dollar Difference

See our infographic on how much claims benefits we paid to our customers in 2015.
Help & Support

Help & Support

We strive to assist you for all your enquiries with high touch customer service.
Contact AIA
My AIA

My AIA

Login to our group client site to access and manage all policies, claims and more.
group client site

Protecting myself from pollution

why partner with us

We understand that operational support can be critical to success and we will continue to evolve our operations in order to deliver our market leading service.

Our claims philosophy is simple – helping people when they need it most.

We assess each case individually and look for ways to pay the claim promptly, not avoid it.

We know that when it comes to claims processing, timeliness and accuracy are critical to getting the experience for claimant’s right. At every opportunity we look for innovative ways to make our process as efficient as possible to reduce the time and costs to the fund, the employer, the member or the customer.

We also get personal. Our claims assessors take ownership of the entire claim process from start to finish. That way you know the one person will always be on top of the detail of a claim.

Our leading claims technology ‘eClaims’ demonstrates our claims philosophy of making the claims process easier.

Rehabilitation – getting people back to work faster

Our focus is on ability rather than disability and we’ll work in partnership with medical practitioners and employers to help claimants to return to work.

An assessment of an individual’s social situation, psychological factors and other health conditions, which includes the member, the doctor, and the employer at just the right time, helps to ensure we draw on best practice to achieve success.

With 111 years of combined occupational rehabilitation experience, our highly experienced team includes Occupational Therapists, Rehabilitation Counsellors, a Physiotherapist, and Registered Nurse.

For more information contact our Chief Commercial Officer Craig Extrem on 0419 989 486.

A True Story

Don't discount determination in the journey of recovery

Underwriting - Tailored services that work for you

Group Insurance

We are all about flexibility and providing an underwriting service that delivers a tailored solution aligned to your customer strategy. We are constantly reviewing our processes to improve the experience and find ways to accept an even broader range of lives.

Our turnaround times are market leading with 99% of assessments completed within two business days.
We maintain a Service Level Agreement of 99.8%¹

¹The AIA Australia Service Level Agreement (SLA) provides your employees with a one day application set up, and two days for initial & subsequent assessments.

Leading Technology

We offer our market leading underwriting technology, LIFEapp for our Group Insurance members. The online platform, that features an Insurance Needs Calculator, Quotation Tool and Application Form, is a user friendly experience when applying for additional insurance cover.

Partnership Distribution

Simple, immediate underwriting

This is essential to providing quick and accessible insurance to your customers. Most of our direct insurance products are available with a limited number of questions and customers won’t need to sit a medical assessment before we insure them – making applying for insurance quick, easy and non-intrusive. Applicants receive immediate acceptance or, where they cannot be accepted, offer of an alternate product which is guaranteed acceptance.

AIA Vitality

AIA Vitality is the science-backed wellness program that works with you to make real change to your health. By understanding your health, and working towards improving it, you will achieve a fitter healthier lifestyle, with the added incentive of earning AIA Vitality Points, improving your AIA Vitality Status and enjoying great benefits including travel and lifestyle rewards.

With over 6 million members across South Africa, USA, UK and Singapore, Vitality is the world’s leading incentivised health and wellness program.

AIA Australia has exclusive rights to the Vitality program in Australia.

Group Insurance

Group Insights

Partnership Distribution

Partner with us

Claims & Rehabilitation

Making A Billion Dollar Difference

Help & Support

My AIA

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