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    • COVID-19 Support Options – Priority Protection

    Since the beginning of the current pandemic which has resulted in widespread restrictions for Australians, AIA Australia (AIAA) has been continually working on ways to support you and your clients live healthier, longer, better lives.

    If you or your clients need support, we encourage you to contact us as soon as possible to discuss the various financial hardship options available and our commitments to clients. Your clients can contact us directly on 1800 333 613 8:00AM to 6:00PM (AEST). Alternatively you can discuss your client’s policy by contacting your AIA Client Development Manager or Associate.

    Financial Hardship

    Financial Hardship

    If your customer is experiencing financial hardship, we have options which you client could consider to help the cost of their premiums.

    Underwriting and Claims commitments

    Underwriting and Claims

    We want Australians to take comfort in the knowledge that we are there when they need us most. Whether your client is a new applicant, a frontline healthcare worker or currently on claim, we’re committed to supporting and protecting them.

    Additional Support for clients

    We understand that we all play an important role in your clients’ long term future. In addition to our financial assistance and underwriting commitments, AIA Australia has teamed up with Medix Global and Mentemia to bring greater support.

    Medix

    COVID-19 Health Support with Medix

    AIA Australia has partnered with Medix, a global healthcare management company that provides world-class support to those dealing with serious illness. AIA Australia customers can access greater health resources via Medix, if their health has been impacted by COVID-19.
     

    Learn more about Medix >
    Mentemia

    Mental Health support with Mentemia

    AIA Australia (AIAA) has partnered with Mentemia, a leading digital mental health mobile application, providing every Australian with access. Mentemia is a preventative tool that can help with early intervention, education and awareness of your client’s mental wellbeing.


    Find out more >
    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    infohub@aia.com

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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