Skip to main content
  • Individuals
    • Individuals
    • Business
    • Adviser
  • Login
  • Search
  • AIA Australia | Adviser
  • Our Products
    • Priority Protection
    • Priority Protection For Platform Investors
    • AIA Vitality
    • myOwn Health Insurance
  • Partner With Us
    • We're Quick With Claims
  • Business Growth Hub
    • Business Optimisation
    • Resource Library
    • Technical Advice
    • Specialist Partners
  • Help & Support
    • Meet The Team
    • Contact The Underwriting Team
    • Claims Support
    • FAQs
  • My AIA
  • Adviser Site
    Login to the adviser site
  • AIA Vitality
    Login to AIA Vitality
AIA
  • Individuals
  • Business
  • Adviser
  • Our Products

    Our Products

    Here’s some key information about our range of products.

    READ MORE
    • Priority Protection

      Priority Protection provides a selection of cover options to cater for a broad range of insurance needs.

    • Priority Protection For Platform Investors

      The Priority Protection for Platform Investors product provides your clients with a selection of plans to cater for all their life insurance needs.

    • AIA Vitality

      Our science-backed health and wellness program. Keep your business growing with AIA Vitality.

    • myOwn Health Insurance

      Health insurance that gives back. myOwn offers your clients up to 70% back on extras from recognised providers up to annual limits with AIA Vitality bundled so they can be rewarded for healthy habits.

  • Partner With Us

    Partner With Us

    We’ve got a team of experts to help you develop and grow your business.

    Find out how
    • We're Quick With Claims

      We pay all valid claims as quickly as possible and deliver certainty to your clients when they need it most.

  • Business Growth Hub

    Business Growth Hub

    Use our specialist resources to grow your business and your client base.

    Find out more
    • Business Optimisation

      We have developed some tools to help you optimise your business growth.

    • Resource Library

      Tools, resources and documents you need to look after your clients.

    • Technical Advice

      Our technical page will help you self-educate on key advice areas.

    • Specialist Partners

      We've partnered with leading industry experts to provide you with specialist tools and exclusive offers.

  • Help & Support

    Help & Support

    We’re here to help answer any queries – big or small.

    Find Out More
    • Meet The Team

      Meet the people who will help you grow your business.

    • Contact The Underwriting Team

      Contact your state underwriting team for support and queries.

    • Claims Support

      Contact details for our Claims team and find out more on how to make a claim for your clients.

    • FAQs

      We strive to assist you for all your enquiries with high touch customer service.

  • My AIA

    My AIA

    Log in to our adviser site to manage your client documents all in one place.

    Read More
  • Search
  • Contact Us
    • Call Us

      Open: 8am to 6pm EST Mon - Fri

    • Email Us

Adviser News
Prev | Next
Back to Top
  • {{title}}

    {{label}}
  • Time equals money so save some with Self-Service

    04 July 2017


    Accessing Self-Service will allow you to update your client’s address, their bank and credit card details, lodge cases to decrease and remove benefits, suspend premium payments, review loadings and exclusions and much, much more.

    So how is it done?

    Just follow these 3 simple steps:

    1. Download the Financial Adviser Authority Form via the Procedures & Forms -> Adviser Forms & Documents on the Adviser Site
    2. Have said form signed and dated by your client
    3. Email it to au.customer@aia.com and we will handle the rest


    Once we have added the Authority you will be ready to go, hopefully providing yourself and your client an easier time and smoother process in doing business. 

    You can now complete the following tasks on your client’s behalf through the adviser site:

    • Credit card expiry update
    • Change of address or other contact details
    • Change of payment details (where a completed credit card authority or direct debit request has been provided by the policy owner)
    • Removing/decreasing a benefit or other policy feature or AIA Vitality feature
    • Adding/amending or terminating an AIA Vitality membership
    • Change in cover due to age parameters
    • Cancel cover/policy
    • Change occupation class
    • Change of premium pattern
    • Change of smoker status
    • Instructions relating to benefit indexation on your policy/policies
    • Suspending premium payments
    • Reinstating a policy where underwriting is not required
    • Apply to remove loadings or exclusions
    • Removing payment details (stop debits)


    Login to the Adviser Site and get started now.


    Read more adviser news articles

    17 April 2018

    AIA Technical Education Centre of Excellence (TECE) Tip


    At AIA we know the importance of having access to technical experts to help you provide exceptional service and grow your business. AIA’s Technical Education Centre of Excellence (TECE) is here to do just that. For today’s tip learn more about the Eligible Service Date (ESD), and how it determines the tax payable calculation for your clients who make a claim on a policy they hold within their superannuation fund.

    17 April 2018

    Don’t let your clients learn about AIA Vitality through someone else


    Recently, AIA Vitality has started to hear from advisers that clients are telling their friends about this program. While this is fantastic news, we want to support you as much as possible in ensuing your current and prospective clients are hearing about AIA Vitality from you, or are being referred to you to learn more.

    17 April 2018

    Complimentary promotional postcards for your clients


    As your business partner we’re here to support you in growing your business, including helping you engage with prospective and new clients. To this end we have created and printed a limited number of full colour DL size postcards, perfect for including in a welcome pack, handing out at conferences and other events, or even for a letter box drop.

    AIA Postcards
    Contact AIA

    1800 333 613

    Level 6, 509 St Kilda Road Melbourne VIC 3004

    Contact AIA

    1800 333 613

    Level 6, 509 St Kilda Road Melbourne VIC 3004

    Go To

    AIA.COM

    Visit our corporate site to learn more about AIA.

    Explore AIA

    AIA Vitality

    Our Products

    Complaints 

    About AIA

    Learn more about AIA

    Media Centre

    Careers

    go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

    explore Aia

    AIA Vitality

    Our Products

    Complaints 

    about AIA

    Learn more about AIA

    Media Centre

    Careers

    Contact Us


    Copyright 2017, AIA Group Limited and its subsidiaries. All rights reserved. AIA Vitality is available with eligible Priority Protection and Priority Protection for Platform Investors products issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). This information is of a general nature only and has been prepared without taking into account factors like your objectives, financial situation or needs. Before making any decision you should consider the appropriateness of the information, having regard to these factors. Before purchasing such products, view the PDS and terms and conditions available at www.aia.com.au and consider if it’s right for you. The content of this information is current as at 20 January 2017 and may be subject to change.
    Terms of Use | Privacy