At AIA Australia, we protect the financial health and welfare of more than three million Australians. We are committed to providing the highest standards of service to our clients.
That’s why we have adopted the Life Insurance Code of Practice.
What does the Life Insurance Code of Practice cover?
The Code sets out the life insurance industry’s key commitments and obligations to clients on standards of practice, disclosure and principles of conduct for their life insurance services. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from clients.
The Code is monitored by an independent committee to ensure effective compliance by life insurers such as AIA Australia. It covers the various stages of a client’s relationship with AIA Australia, from buying insurance to making a claim. It also ensures AIA Australia provides options if your clients experience financial hardship or require additional support.