Australia has adopted the FSC Life Insurance Code of Practice.
The Code sets out the life insurance industry’s key commitments and obligations to customers on standards of practice, disclosure and principles of conduct for their life insurance services, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.
The Code covers many aspects of a customer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship or requiring additional support.
If you believe we have not acted within the spirit of the Code or are unhappy with your experience with us, you can access our Complaints Process.
You can find more information on the Code at www.fsc.org.au