Life insurance companies in Australia, have agreed to adhere to standards set by the Financial Services Council (FSC).
AIA Australia are compliant with the FSC Life Insurance Code of Practice (The Code), which means we have made a commitment to principles that will protect the consumer.
Compliancy to The Code covers all aspects of a consumer’s relationship with their insurer. From buying insurance, to making a claim and through to providing options to those experiencing financial hardship or requiring additional support.
Adherence to The Code is binding for Life Insurance companies and is monitored by an independent committee to ensure compliancy. AIA Australia can be sanctioned if we do not correct any breaches.
For more information about the FSC Life Insurance Code of Practice, please visit: https://fsc.org.au/policy/life-insurance/code-of-practice/