AIA Australia strongly supports the FSC Life Insurance Code of Practice (Code).
The Code covers many aspects of the relationship between customers and their insurer, including buying insurance, making a claim, managing financial hardship and requesting additional support.
AIA Australia has adopted the Code and is committed to doing the right thing by providing good customer service, maintaining professional standards and continually improving in everything we do.
The Code is monitored by an independent committee to ensure that it is being adhered to. AIA Australia could be sanctioned if we do not address any breaches of the Code.
If you believe we may have breached the Code, please refer to our Complaint Resolution Process for further information on how to notify us.
For more information on the Code you can visit the FSC website.