Eligible policyholders to receive premium waiver and wellbeing support
Melbourne, 14 March 2022. Life, health and wellbeing insurer, AIA Australia, has recently announced it has introduced a series of measures in response to the NSW and QLD floods, that will support its customers and the affected communities more broadly.
In recent weeks, unprecedented floods have devastated towns and communities, impacting more than a million people. In response, AIA is offering both financial and wellbeing support for eligible impacted customers. The insurer has also donated $25,000 to the Australia Unites Red Cross Flood Appeal.
CEO and Managing Director of AIA Australia, Damien Mu, said, "At AIA, our purpose is to make a difference in people's lives. Sadly, the recent floods have destroyed homes and livelihoods, causing despair for so many. We want our customers and the Australian community to know that we are here to help when times are tough.
"Our customers can have peace of mind knowing that we are there to support them financially during this difficult time. We know that there will be a long road to recovery and confirm that once our customers' immediate needs are met, we will be there to support them with their health and wellbeing."
Eligible life insurance policyholders in affected New South Wales and Queensland locations who qualify for an Australian Government Disaster Relief Payment will be able to receive a premium waiver of up to six months.
AIA Health Insurance has also introduced its Flood Assistance Package, where eligible customers residing in flood-affected areas can choose to waive their health insurance premiums for three months while still having full access to their cover, or alternatively, suspend their policy for up to two years, allowing them to resume their cover when they are able to and avoid additional waiting periods.
AIA Health Insurance customers who have served or are serving as an Emergency Services volunteer in the affected regions can also apply to have their premium waived for one month.
Natural disasters are often traumatic experiences that leave many people struggling with mental health issues. AIA Australia encourages anyone impacted by the floods to seek assistance from Government and wellbeing support services. The insurer is also offering tailored rehabilitation support to any partners or customers residing in flood-affected areas.
For more details, customers and advisers can get in touch during business hours on:
- AIA customers who have purchased their life insurance through a financial adviser, or via one of AIA’s distribution partners, such as CBA can call 1800 033 490 or 131 056 (ex- CommInsure customers). Customers can also email au.disasterrelief@aia.com
- AIA Health customers can call 1800 333 004 before 01 June 2022.
Contact: Sarah Phillips
AIA Australia
T: +61 498 494 791
