Meet the Team

Contact us to discover how AIA Australia could help grow your business.

At AIA Australia, we have a team of dedicated distribution support, underwriting and claims professionals. Our dream is to make Australia and New Zealand the healthiest, best protected nations in the world. We can’t do it alone. We need healthy partnerships with Advisers who share our passion for making a difference in people’s lives. Together, we can help more people live Healthier, Longer, Better Lives.

Craig Parker

General Manager, 
Retail Distribution & Acting Regional Manager Client Development
VIC/TAS

Banaf Davies

Regional Manager,
Client Development
NSW/ACT

Ian Harpley

Regional Manager,
Client Development
QLD

Clive Staple

Regional Manager,
Client Development
WA/SA/NT

James Wingate

National Manager,
Premium Relationships &
Adviser Support
Benjamin Martin National Manager

Benjamin Martin

National Manager,
Technical Advice and Strategic Partnerships

Key Contact Details

For Priority Protection, AIA Vitality & AIA Health

8:00am to 6:00pm (AEST/AEDT)
Monday to Friday, excluding public holidays

For Tailored Protection (ex-CommInsure)

9:00am to 5:00pm (AEST/AEDT)
Monday to Friday, excluding public holidays
Department Services Email
Priority Protection		 Email
Tailored Protection (ex-CommInsure)
New Business New, replacement and increase applications and outstanding requirements infohub@aia.com au.lnbapplications@aia.com
Existing Business Policy alterations, update client details, billing changes, third party authorities, cancellations au.clientservices@aia.com au.cservice@aia.com
Cancellations au.racancellations@aia.com
Adviser Administration Commission enquiries au.retailadviseradmin@aia.com au.commissions@aia.com
Third Party Authorities au.phs.authorities@aia.com
Claims All new and existing claim enquiries au.retail.claims@aia.com Au.RANewClaims@aia.com
Service Phone Email
To report an error or for technical support in relation to the Adviser Portal only. For any policy related enquiries please refer to Retail Services. 1800 271 031 Newadviserportal@aia.com
Phone Email
1800 848 254 queries@aiavitality.com.au
Website Phone Number Email Address
aia.com.au/health 1800 333 004 health.memberservices@aia.com.au