My Psychologist

An AIA Embrace service supporting the mental wellbeing of you and your family

What is My Psychologist?

My Psychologist is an online service that provides professional care for a wide range of mental health needs. Each session is led by an experienced general or clinical psychologist who can support both you and your family members.
 
Through our partnership, you'll have timely access to a registered psychologist. With a GP Referral and Mental Health Care Plan, you can access up to 10 fully bulk billed* sessions at no cost to you.

Benefits of My Psychologist

Timely

Speak with a psychologist within 5 days

Accessible

Access up to 10 bulk billed* psychology sessions, with no upfront costs or gap fees

Supportive

Sessions are available for you and your family members aged 13 and above
*You are eligible for up to 10 bulk billed psychology sessions with a GP Referral and Mental Health Care Plan

How much will a session cost?

With a GP Referral and Mental Health Care Plan, your psychology sessions are fully bulk billed*, meaning there are no upfront costs or gap fees for up to 10 sessions per calendar year.
 
If you don't have a GP Referral and Mental Health Care Plan, or have used your Medicare-funded sessions for the calendar year, you can still access the service as a private patient at a significantly reduced cost compared to standard psychology fees. Private patient fees are aligned to current Medicare rebate amounts and may change from time to time.

How do I access My Psychologist

My Psychologist is available to you and your eligible family members. To book an appointment, simply:
 
  • Visit the AIA My Psychologist portal and select Get Started.

  • Choose the support option that best suits your needs:
    • Bulk-billed Psychologist - For eligible members with a valid Mental Health Care Plan and GP referral. Appointments are provided with no out-of-pocket cost.
    • Private Psychologist - Ideal if you don't have a Mental Health Care Plan, have used your available Medicare-funded sessions for the calendar year, or prefer to self-fund your care.
    • Care Navigator - A provisional psychologist who can help you identify the most appropriate support for your needs, including guidance on accessing psychological services, obtaining a Mental Health Care Plan and referral, and liaising with your GP where required.
       
  • Answer a few short questions, enter your details and select your eligibility as a superannuation fund member or corporate customer.

  • Upload your GP referral and Mental Health Care Plan for bulk billed appointments.

  • Confirm your booking and receive an email and SMS booking confirmation 

Why consider psychological support?

Mental ill health is common – Many people experience mental health challenges, and it’s one of the main reasons our members reach out for support
Many don’t seek help – Around 30%1 of people living with a mental health condition don’t reach out for support – but getting help can make a real difference
Early support matters – 24%1 of people feel their challenges aren’t serious enough to seek help. However, without the right support, small issues can grow into bigger problems over time
It affects those around you – Mental ill health doesn’t just affect you, it impacts your family, friends, and community relationships
Getting support builds resilience – Professional guidance helps you develop tools to manage challenges and strengthen your wellbeing
Support your overall health – Better mental health supports better physical health, helping you live a healthier, longer, better life

FAQs

My Psychologist is available to all AIA Life Insurance policyholders, AIA partner superannuation fund members, employees of AIA Corporate Partners, AIA Health Insurance members and AIA Vitality members. The service is also available to their spouses, partners and children aged 13 and over.

My Psychologist is delivered by HealthBright, a leading provider of telehealth mental health services in Australia.
 
AIA's partnership with HealthBright provides AIA customers with access to a larger national network of psychologists and up to 10 fully bulk-billed psychology sessions with a valid Mental Health Care Plan (MHCP) and GP referral.
 
This service provides access to timely psychological support while removing a significant financial barrier to treatment.

Nothing. If you have a valid Mental Health Care Plan (MHCP) and GP referral, you can access up to 10 fully bulk-billed psychology sessions per calendar year through HealthBright.
 
There are no upfront fees and no out-of-pocket costs. The psychologist claims the Medicare rebate directly on your behalf, so no payment is required at the time of the appointment.

Speak with your GP about obtaining a Mental Health Care Plan (MHCP) and referral for psychological treatment. Many GP clinics bulk bill these appointments, however this varies by practice, so it's a good idea to check with your clinic when booking.
 
Once you have a valid MHCP and referral, you can access up to 10 fully bulk-billed psychology sessions through My Psychologist. Mental Health Care Plans are generally valid for 12 months from the date they are prepared.

No. If your GP asks who the referral should be addressed to, advise that you will be accessing psychological support through HealthBright.
 
You can let your GP know that this is a telehealth psychology service. After registering through the online portal, you will be able to choose from a range of psychologists based on your needs and preferences. You can provide your psychologist's details to your GP at a later date.

When booking your first appointment, you will be asked to upload your Mental Health Care Plan (MHCP) and GP referral through the HealthBright portal.
 
Your GP clinic can provide these documents as:
 
  • Printed copies (which can be photographed and uploaded from your smartphone)
  • PDF copies by email or SMS/text message
 
You can upload documents directly from your phone or computer during the booking process.
 
You can book your appointment before receiving your MHCP and referral; however, these documents must be uploaded before your appointment to access fully bulk-billed sessions. The HealthBright portal will send reminders if documents are outstanding. If they are not received before your appointment, the applicable private consultation fee will apply.

Yes.
 
You can still access My Psychologist by selecting "A private psychologist" when booking through the portal. This option does not require a GP referral or Mental Health Care Plan; however, a session fee applies.
 
Current private fees (as at 28 October 2026) are:
 
  • Clinical Psychologist: $149.05 per session
  • General Psychologist: $101.55 per session
This option may be suitable if you:
 
  • Do not have a Mental Health Care Plan
  • Have already used your Medicare-funded sessions
  • Are not eligible for Medicare (for example, some expatriates or individuals without a Medicare card)
  • Prefer not to access services through a Mental Health Care Plan
Private appointment fees are based on the current Medicare rebate amounts and are subject to change. You will be charged the applicable rate in effect at the time of booking.
 
Payment details are collected when the appointment is booked; however, you will not be charged until approximately 24 hours before your scheduled appointment.

Yes.
 
As part of the booking process, you will answer a few questions about your needs and what you would like support with. Based on your responses, the platform will present a selection of psychologist profiles that may be a good match. You can review these profiles and choose the psychologist you feel is the best fit.
 
If none of the suggested psychologists are suitable, you can also browse the full list of available psychologists.
 
Initial appointments can be booked up to 30 days in advance. Appointments are often available within 48 hours of booking, and HealthBright guarantees an appointment within 5 working days.
 
Ongoing appointments can be booked up to 60 days in advance with your chosen psychologist.
 
Once you have selected a psychologist, you will continue seeing that psychologist throughout your treatment, supporting continuity of care.

No.
 
My Psychologist is a confidential service. No identifying or personal information is shared with AIA.
 
All personal information is securely stored in Australia by HealthBright and managed in accordance with applicable privacy legislation.

Yes.
 
Appointments can be cancelled or rescheduled up to 24 hours before the scheduled appointment without charge. If you do not attend your appointment or cancel with less than 24 hours' notice, a $100 cancellation fee will apply.
 
This is because Medicare-funded psychology sessions do not cover missed appointments or late cancellations. When a psychologist reserves an appointment time, that time cannot usually be offered to another person at short notice.  Credit card details are required to confirm all bookings through the secure booking portal.

References

  1. https://www.beyondblue.org.au/about/media/media-releases/new-beyond-blue-data-shows-one-in-three-people-with-a-mental-health-condition-are-without-support