Can I make a claim related to COVID-19?
Absolutely. If you need to make a claim related to COVID-19, as with any other claim, you will simply need to meet the eligibility requirements for your type of cover.
Are there any policy exclusions relating to COVID-19?
We are not applying any exclusions for COVID-19.
Does my insurance cover me if I can’t go to work as I am in a high-risk category, I am in self-isolation or I have to care for a family member with COVID-19?
Our policies are designed to protect and support you if you become seriously ill or injured. They are not intended to cover situations in which you need to stop work for any other reason. We encourage you to review your policy terms and conditions so that you understand what your policy covers you for.
Will my policy pay out if I lose my job?
Your policy may include one of the following additional benefits for involuntary unemployment:
- If you have an income protection policy, you may be entitled to a premium waiver for three months if you experience an involuntary redundancy.
- If you have one of the following policies, you may be eligible to a benefit to help cover your mortgage payments for a period, if you are involuntarily unemployed, including redundancies or being ‘stood down’:
- Citibank Card Protect
- HSBC Card Repayment Protection
- HSBC Card Repayment Insurance
- Woolworths Credit Card Repayment
Please note that waiting periods and other terms and conditions apply, please refer to your policy for more information. Your financial adviser will also be able to assist you to confirm whether you hold one of these benefits and whether your circumstances are likely to meet the eligibility requirements.
What happens to my insurance if I can’t pay my premiums due to financial hardship?
We understand that many people are in an uncertain financial position at the moment, and we do not want to see this result in people losing their insurance cover if they want to retain it.
If you are experiencing financial difficulties, our team can work with you to find a suitable solution.
If you have a financial adviser, they can also help you to determine the appropriate cover to meet your needs, at a level that you can afford, and we can work with your adviser to determine the best options available to you.
If you complete the financial hardship form, one of our consultants will contact you to discuss your options. You can do this by visiting Our Response to COVID-19 and selecting ‘Submit My Request’.
Is AIA going to have to stop operating due to office shutdowns?
No, AIA has implemented a comprehensive Working-From-Home plan to ensure that we can continue to serve our customers and process claims and insurance applications.
I’m an ADF personnel or Military Reservist – am I covered during COVID-19?
We’re pleased to advise that the service/active service exclusion on our policies will be waived should an ADF personnel or Australian military reservist need to make a claim while assisting the Federal Government’s efforts relating to COVID-19. For new policy applications, we will continue to undertake our standard occupational underwriting process.