Skip to main content
  • Individuals
    • Individuals
    • Business
    • Adviser
    • About us
    • Contact us
    • Claims
    • AIA Vitality Member Login
  • Search
  • AIA Australia
  • Health Insurance
    • Member Benefits
    • Member Login
    • Get a quote
    • Make a claim
  • Life Insurance
    • Life Cover
    • Total and Permanent Disablement
    • Crisis Recovery
    • Income Protection
    • Business Expenses
    • Make a claim
    • Medix
  • AIA Vitality
    • Partners and Rewards
    • Already a member? Login
  • Content Hub
    • Move Well
    • Plan Well
    • Eat Well
    • Think Well
  • Help & Support
    • Making a Claim
    • Form Library
    • Policyholder Information
    • Complaints process
    • Contact AIA
    • Customer feedback
    • COVID-19
    • Part 9
  • Covid-19 Response
    • Claims and Medical Support
    • Applying for Life Cover
    • COVID-19 FAQs
AIA
  • Individuals
  • Business
  • Adviser
  • About us
  • Contact us
  • Claims
  • AIA Vitality Member Login
  • Health Insurance

    Health Insurance

    Cover that protects and rewards.

    • Member Benefits

      Learn more about the range of benefits available to AIA Health Insurance members.

    • Member Login

      Existing members login here to your online account.

    • Get a quote

      Ready to get started?

    • Make a claim

      Get help with making a claim.

  • Life Insurance

    Life Insurance

    We’re here to help protect your family, your lifestyle and your future.

    For Individuals

    For Business

    • Life Cover

      Helps protect your loved ones if you are diagnosed with a terminal illness or pass away.

    • Total and Permanent Disablement

      A lump sum benefit if you're no longer able to work due to an injury or illness.

    • Crisis Recovery

      Helps ease the financial burden should you suffer a traumatic event.

    • Income Protection

      Can provide you with a monthly income if you become disabled due to injury or illness.

    • Business Expenses

      May assist to pay expenses of your business if you cannot work due to injury or illness.

    • Make a claim

      Get help with making a claim.

    • Medix

      Personal Medical Case Management.

  • AIA Vitality

    AIA Vitality

    AIA Vitality is a personalised, science-backed health and wellbeing program that supports you every day to make healthier lifestyle choices.

    • Partners and Rewards

      Learn more about our partners and rewards.

    • Already a member? Login

      Check your AIA Vitality Status and get access to the tools you need to help improve your health.

  • Content Hub

    Content Hub

    The AIA Vitality Content Hub is your go to for science-backed, health and wellbeing inspiration and advice.

    • Move Well

      Finding your further when it comes to exercise and fitness.

    • Plan Well

      Improving financial literacy, because a good tomorrow starts today.

    • Eat Well

      Caring for your body with food that makes you feel good.

    • Think Well

      Tools and information to help cultivate a healthy frame of mind.

  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA
    • Making a Claim

      Get help with making a claim.

    • Form Library

      A selection of forms you can download, fill in and send back to us.

    • Policyholder Information

      Useful information for policyholders.

    • Complaints process

      If you have a complaint, we'll do our best to resolve the situation.

    • Contact AIA

      How to get in contact with us.

    • Customer feedback

      Let us know how we're doing.

    • COVID-19

      How we are responding.

    • Part 9

      Information about the upcoming transfer under Part 9.

  • Covid-19 Response

    Covid-19 Response

    We’re here to help in a time of crisis.

    • Claims and Medical Support

      How we can support you.

    • Applying for Life Cover

      Learn more about our coverage.

    • COVID-19 FAQs

      Find out more.

  • Search
  • Contact Us
    • Call Us

      Open: 8am to 6pm, AEST Mon - Fri

    • Find an adviser

COVID-19
Next
Back to Top
  • {{title}}

    {{label}}
  • COVID-19 and your insurance - FAQs

    Life Insurance

    Can I make a claim related to COVID-19?

    Absolutely. If you need to make a claim related to COVID-19, as with any other claim, you will simply need to meet the eligibility requirements for your type of cover.
     

    We have also partnered with Medix, a global healthcare service provider, to help with your rehabilitation as you recover from COVID-19.


    Are there any policy exclusions relating to COVID-19?

    We are not applying any exclusions for COVID-19. 


    Does my insurance cover me if I can’t go to work as I am in a high-risk category, I am in self-isolation or I have to care for a family member with COVID-19?

    Our policies are designed to protect and support you if you become seriously ill or injured. They are not intended to cover situations in which you need to stop work for any other reason. We encourage you to review your policy terms and conditions so that you understand what your policy covers you for.


    Will my policy pay out if I lose my job?

    Your policy may include one of the following additional benefits for involuntary unemployment:
     

    • If you have an income protection policy, you may be entitled to a premium waiver for three months if you experience an involuntary redundancy.
    • If you have one of the following policies, you may be eligible to a benefit to help cover your mortgage payments for a period, if you are involuntarily unemployed, including redundancies or being ‘stood down’:
      • Citibank Card Protect
      • HSBC Card Repayment Protection
      • HSBC Card Repayment Insurance
      • Woolworths Credit Card Repayment


    Please note that waiting periods and other terms and conditions apply, please refer to your policy for more information. Your financial adviser will also be able to assist you to confirm whether you hold one of these benefits and whether your circumstances are likely to meet the eligibility requirements. 


    What happens to my insurance if I can’t pay my premiums due to financial hardship?

    We understand that many people are in an uncertain financial position at the moment, and we do not want to see this result in people losing their insurance cover if they want to retain it.
     

    If you are experiencing financial difficulties, our team can work with you to find a suitable solution.
     

    If you have a financial adviser, they can also help you to determine the appropriate cover to meet your needs, at a level that you can afford, and we can work with your adviser to determine the best options available to you.
     

    If you complete the financial hardship form, one of our consultants will contact you to discuss your options. You can do this by visiting Our Response to COVID-19 and selecting ‘Submit My Request’.


    Do you have any specific measures in place for frontline healthcare workers?

    We are supporting the industry’s commitment to ensure that frontline healthcare workers are not prevented from obtaining life insurance cover purely because of their exposure, or potential exposure, to COVID-19. More information on this commitment can be found here. 


    Is AIA going to have to stop operating due to office shutdowns?

    No, AIA has implemented a comprehensive Working-From-Home plan to ensure that we can continue to serve our customers and process claims and insurance applications. 


    I’m an ADF personnel or Military Reservist – am I covered during COVID-19?

    We’re pleased to advise that the service/active service exclusion on our policies will be waived should an ADF personnel or Australian military reservist need to make a claim while assisting the Federal Government’s efforts relating to COVID-19. For new policy applications, we will continue to undertake our standard occupational underwriting process.


    Health Insurance

    What are you doing in regard to COVID-19?

    We have instituted a number of initiatives* to support you through this time including:

     

    1. Extending COVID-19 cover to all our Health Insurance policies
    2. Extending benefits for some key Extras items to cover Tele-consultations
    3. Offering Financial Hardship solutions to those suffering financial stress due to COVID-19

     

    *See FAQs below for details, terms and conditions of the above COVID-19 initiatives. 


    Does my health insurance cover COVID-19?

    We have extended cover for COVID-19 to all of our policies. So, if you are admitted to hospital as a private patient due to COVID-19, you will be covered.

     

    The COVID-19 Cover Extension will be available until 30 September 2020. We will continue to review the need for this extension as the year progresses. To be eligible for Cover Extension you must have held a AIA Health Insurance policy for a minimum of 2 weeks.


    What extras services can I utilise remotely through Tele-consultations?

    We are now providing benefits for services delivered by video conferencing or telephone. These services include:

     

    1. Psychology (including counselling and psychotherapy when provided by a psychologist)
    2. Physiotherapy (including post orthopaedic surgery rehabilitation, chronic musculoskeletal condition, cardiac rehabilitation or pelvic floor muscle training)
    3. Dietetics
    4. Speech pathology
    5. Occupational therapy


    Tele-consultations will be available until 30 September 2020. We will continue to review the need for these additional benefits as the year progresses. For services eligible for Tele-consultations you must have served the applicable waiting period for that service under your policy.


    I’m experiencing financial hardship - what can I do?

    If you are experiencing financial stress because of COVID-19, we can help find a solution that will suit your individual needs and cover. Please call us on 1800 333 004 and one of our Member Services Team representatives will talk to you about options during this time. 


    Where can I find out more information?

    Find important information about COVID-19 and your health insurance cover on our dedicated members page.




     

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

    Help and support

    Make a claim

    Frequently asked questions

    Customer feedback

    Complaints process

    Whistleblower policy

    Form library

    Explore AIA

    AIA Vitality

    Health insurance

    Life insurance

    OneLife

    About AIA

    Careers

    Our people

    Our commitments

    Media centre

    Our awards

    FSC commitment

    Help and support

    Make a claim

    Frequently asked questions

    Customer feedback

    Complaints process

    Whistleblower policy

    Form library

    explore Aia

    AIA Vitality

    Health insurance

    Life insurance

    Content Hub

    about AIA

    Careers

    Our people

    Our commitments

    Media centre

    Our awards

    FSC commitment


    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
    Terms of Use | Privacy