Does my insurance cover me if I get COVID-19 (Coronavirus)?
COVID-19 has no impact on your existing insurance cover with us. If you need to make a claim related to COVID-19, as with any other claim, you will simply need to meet the eligibility requirements for your type of cover.
Does my insurance cover me if I have to care for a family member with COVID-19?
Our policies are designed to protect and support you if you become seriously ill or injured. They are not intended to cover situations in which you need to stop work in order to care for a family member.
Will my policy pay out if I lose my job?
If you have a Priority Protection income protection policy, you may be entitled to a limited premium waiver for involuntary unemployment. Your financial adviser will be able to assist you to confirm whether you hold this benefit and whether your circumstances are likely to meet the eligibility requirements.
I have had to set up an office to work from home; does my insurance policy cover a screen, keyboard and chair?
Our policies are designed to protect and support you if you become seriously ill or injured. They do not cover office setup.
What happens to my insurance if I can’t pay my premiums?
We understand that it is a difficult time for many people right now. Your financial adviser or planner will be able to discuss any options available to you to reduce your premiums at this time. Alternatively, you can contact us on 1800 333 613.
Do you have a COVID-19 product?
At AIA, we offer a range of life insurance products, designed to provide you with the support you need in the event of a serious illness or injury, or to provide support to your family in the event of your death. Our products do not contain exclusions for COVID-19; as long as you meet the eligibility requirements for your particular benefit, you are covered for claims relating to COVID-19.
Is AIA going to have to stop working due to office shutdowns?
We are preparing for all scenarios, including having all of our staff working from home, to ensure we will continue to be there when you need us.