Extras Value Protect 2.0

As a result of COVID-19 restrictions we acknowledge that getting the most out of your Extras cover may have been challenging.

That’s why we originally created Extras Value Protect, a one-off benefit designed to protect the value of your Extras cover in 2020 by providing eligible policyholders with a refund on your Extras premiums paid in the first 3 months of 2021. 

The benefit was very well received by our customers, so we are bringing it back for a second year in 2021 with a stronger tie to the AIA Vitality program.

To be eligible for Extras Value Protect you must:

• Have made at least one premium payment on an active AIA Health Insurance combined (Hospital and Extras) policy from 1 January 2021 to 31 December 2021.
  
• Have your AIA Health policy paid up-to-date and not be in arrears.
• Have an AIA Vitality status of Silver or higher as at 31 December 2021.
• Have an active AIA Health Insurance policy at the time that the refund is issued (February 2022).

Your Extras Value Protect is calculated using the following 3 components:

1. Your AIA Vitality Status (as at 31 Dec 2021) to determine your value protection percentage
2. Total Extras Premiums you have paid (1 January to 31 Dec 2021)
3. Total Extras Claims you have received (1 January to 31 Dec 2021).
   
   

*Please note that if there are two members on the policy, the higher of the two AIA Vitality Statuses will be used for the calculation.

Please refer to table below to see how this is calculated based on your AIA Vitality Status:

Please note that where your total Extras claims have exceeded the ‘Value Protection’ percentage of the Extras premiums paid during the eligibility period, no refund will be paid.

If you are eligible for a refund, we will notify you by the end of February 2022, with the notification confirming when the refund will be paid by direct deposit into your bank account.
 

Please ensure your banking details and email are up-to-date by logging in to your member portal or calling our Member Service Team on 1800 333 004. You will not be able to receive the refund until these are updated.

No, Extras Value Protect was designed as a one-off benefit in 2020 to protect the value of your Extras. Based on customer feedback and the continuing COVID-19 challenges, AIA Health decided to run Extras Value Protect again in 2021.

There are many easy ways that you can earn AIA Vitality Points to increase your AIA Vitality Status. To find out how visit AIA Vitality.