GET UP TO 100% BACK

As a result of ongoing COVID-19 challenges we acknowledge that getting the most out of your Extras may be difficult. 

That’s why we originally created Extras Value Protect, a one-off benefit designed to protect the value of your Extras cover in 2020 by providing eligible policyholders with a refund on your Extras premiums paid between April to December 2020. 

We’re bringing it back for a third year in 2022 as we understand the ongoing challenges of the pandemic. Like 2021 there will be an ongoing tie to the AIA Vitality program.

To be eligible for Extras Value Protect you must:

• As at 31 December 2022 held one of the following open AIA Health ancillary products known as Extras products (“eligible products”):
  
  • Lite Extras
  • Standard Extras
  • Lifestyle Extras
  • Enhanced Extras
  • Lite Saver Extras
  • Healthy Saver Extras
  • Active Saver Extras
    
• Have made at least one premium payment on an active AIA Health Insurance combined (Hospital and Extras) policy from 1 January 2022 to 31 December 2022.
  
• Have your AIA Health policy paid up-to-date and not be in arrears.
  
• Have an AIA Vitality status of Silver or higher as at 31 December 2022.
• Have an active AIA Health Insurance policy at the time that the refund is issued (February 2023).

If you are eligible for a refund, we will notify you by the end of February 2023, with the notification confirming when the refund will be paid by direct deposit into your bank account .

Please ensure your banking details and email are up-to-date by logging in to your member portal or calling our Member Service Team on 1800 333 004. You will not be able to receive the refund until these are updated.

No, Extras Value Protect was designed as a one-off benefit in 2020 to protect the value of your Extras. Based on customer feedback and the continuing COVID-19 challenges, AIA Health decided to run Extras Value Protect in 2021 and 2022

There are many easy ways that you can earn AIA Vitality Points to increase your AIA Vitality Status. To find out how visit AIA Vitality.

If you have combined Hospital and Extras cover the refund will be based only on the Extras portion of your total health insurance premium – not on the Hospital component.

No, if your AIA Vitality Status is at Bronze or you don’t have an AIA Vitality membership, or where your total Extras claims have exceeded the ‘Value Protection’ percentage of the Extras premiums paid during the eligibility period, no refund will be paid. If your membership is not active or paid up-to date you will also not receive a refund. 

Please refer to 'How is the Extras Value Protect refund calculated?' for further details.