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  • CancerAid Coach Program provides a COVID-19 module to support vulnerable cancer patients

    Simonie Fox - National Wellbeing Manager

    24 April 2020


    Online module

    Extensive research has shown that COVID-19 has a disproportionately adverse impact on people with compromised immune systems and/or pre-existing medical conditions, such as cancer. To address these health risks and the impacts that pandemic-related anxiety can have on mental health, CancerAid is providing AIAA customers with additional support.

    All CancerAid Coach Program participants (past and current) will soon receive a message via email from AIAA and a message in their CancerAid app. This message provides peer-reviewed, medically reliable information from peak bodies about COVID-19 and will feature practical tips and information from Cancer Australia outlining how patients receiving treatment might be better able to manage their care and recovery.

    In anticipation of the heightened distress COVID-19 may cause people living with cancer, CancerAid has also developed a COVID-19 ‘module’ that their staff will deliver during calls with customers. Feedback so far has been very positive, with calls lasting on average 30 per cent longer than usual. 

    “Watching the news about Coronavirus is spiking up my anxiety and depression and my GP has told me to stop watching it. I really appreciate you sending me information that I can follow that relates to me. This really helps.”

    - CancerAid customer 

    We have also broadened our enrolment process to support more customers with the CancerAid program. AIAA customers who have received a cancer diagnosis within the last 18 months and lodged a claim for it, will receive an SMS summarising the CancerAid Coach Program and inviting them to actively manage their health by tracking their symptoms in the app. AIAA will send the SMS out within five days of receiving the claim. To date we have found a 39% improvement in the number of patients who have completed the program.

    To learn more about our CancerAid Coach Program, click here.

    For any additional information, please contact your Client Development Manager or Strategic Partnership Manager.


    Simonie Fox

    Simonie Fox is the National Wellbeing Manager at AIA Australia

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2007, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 1 April 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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