Skip to main content
  • Individuals
    • Individuals
    • Business
    • Adviser
  • Login
  • Search
  • AIA Australia | Adviser
  • Our Products
    • Priority Protection
    • Priority Protection For Platform Investors
    • AIA Vitality
    • AIA Health Insurance
  • Partner With Us
    • We’re here to support you
  • Business Growth Hub
    • Business Optimisation
    • Resource Library
    • Technical Advice
    • Specialist Partners
  • Help & Support
    • Meet The Team
    • Claims Support
  • COVID-19 Support
    • Financial Hardship
    • Underwriting and Claims commitments
  • My AIA
  • Adviser Site
    Login to the adviser site
  • AIA Vitality
    Login to AIA Vitality
AIA
  • Individuals
  • Business
  • Adviser
  • Our Products

    Our Products

    Here’s some key information about our range of products.

    READ MORE
    • Priority Protection

      Priority Protection provides a selection of cover options to cater for a broad range of insurance needs.

    • Priority Protection For Platform Investors

      The Priority Protection for Platform Investors product provides your clients with a selection of plans to cater for all their life insurance needs.

    • AIA Vitality

      Our science-backed health and wellness program. Keep your business growing with AIA Vitality.

    • AIA Health Insurance

      Health insurance that gives back. AIA Health offers your clients up to 70% back on extras from recognised providers up to annual limits with AIA Vitality bundled so they can be rewarded for healthy habits.

  • Partner With Us

    Partner With Us

    We’ve got a team of experts to help you develop and grow your business.

    Find out how
    • We’re here to support you

      It’s not just about paying valid claims. We’re here to assist and support clients' return to life.

  • Business Growth Hub

    Business Growth Hub

    Use our specialist resources to grow your business and your client base.

    Find out more
    • Business Optimisation

      We have developed some tools to help you optimise your business growth.

    • Resource Library

      Tools, resources and documents you need to look after your clients.

    • Technical Advice

      Our technical page will help you self-educate on key advice areas.

    • Specialist Partners

      We've partnered with leading industry experts to provide you with specialist tools and exclusive offers.

  • Help & Support

    Help & Support

    We’re here to help answer any queries – big or small.

    Find Out More
    • Meet The Team

      Meet the people who will help you grow your business.

    • Claims Support

      Contact details for our Claims team and find out more on how to make a claim for your clients.

  • COVID-19 Support

    COVID-19 Support

    We're here to help in a time of crisis.

    • Financial Hardship

      Support for customers experiencing financial hardship.

    • Underwriting and Claims commitments

      Find out more.

  • My AIA

    My AIA

    Log in to our adviser site to manage your client documents all in one place.

    Read More
  • Search
  • Contact Us
    • Call Us

      Open: 8am to 6pm AEST Mon - Fri

    • Email Us

Adviser News
Prev | Next
Back to Top
  • {{title}}

    {{label}}
  • We are protecting the value of your clients' extras cover

    22 June 2020


    We’re excited to announce Extras Value Protect, our new health insurance benefit for 2020 designed to ensure your clients get the most out of their Extras cover, whether they claim or not. 

    With Extras Value Protect your clients could receive a refund of up to 100% of their Extras premiums paid from 1 April to 31 December 2020 – protecting the value they receive from their Extras cover this year.

    About Extras Value Protect

    We know that the value of Private Health Insurance is in the access to, and choice of, hospital, medical and extras health services when needed most. However, in recent months we acknowledge that getting the most out of Extras cover may have been challenging.

    Extras Value Protect has been specifically created for these unique times, and is a one-off benefit designed to protect the value of your clients’ Extras cover. Depending on their AIA Vitality Status, they’ll receive between 50% and 100% back on the Extras premiums they pay between 1 April and 31 December 2020 – minus the value of any Extras claims they make during this period. Extras Value Protect is available to members with AIA Health Insurance or myOwn health insurance policies.

    How Extras Value Protect works for your clients

    Extras Value Protect infographic

    It’s simple! As at 31 December 2020 we will review:

    1. Their AIA Vitality Status – to determine their value protection percentage;
    2. The amount they have paid in Extras premiums between 1 April and 31 December; and
    3. The amount they have claimed on their Extras during this period;


    If your client has paid more in Extras premiums than they have claimed in benefits during this time – they may be eligible for a refund.

    Plus, the higher their AIA Vitality Status is at the end of the year, the greater their Extras Value Protect percentage, and therefore refund:

    • AIA Vitality Bronze Status = 50% value protection;
    • AIA Vitality Silver or Gold Status = 75% value protection;
    • AIA Vitality Platinum Status = 100% value protection.


    Now there are even more reasons to encourage your clients to engage in AIA Vitality and be healthy!

    What do your clients need to do?

    To be eligible for an Extras Value Protect refund your client’s policy must be active and paid up-to-date as at the end of February 2021. Please note that any Extras Value Protect refund provided is based purely on their Extras portion of premiums paid, not their total health insurance premium.

    If your client is eligible for a refund, we will notify them in January 2021 and the refund will be paid by direct deposit into their bank account in February 2021.

    The most important thing for you to do is encourage your clients to look after their health and remind them that by engaging with AIA Vitality they will earn AIA Vitality Points for completing health checks and staying active - and be rewarded for their healthier choices. This will not only help them improve their wellbeing – it may also increase the Extras Value Protect refund they are entitled to.

    With Extras Value Protect you can be assured your clients are receiving the best possible value out of their Extras cover, giving them the confidence, they’ve made the right choice with myOwn and AIA Health Insurance.

    It’s just another way we continue to help your clients lead healthier, longer, better lives.

    Please note we have recently communicated Extras Value Protect directly to your clients, including a link to these FAQs. If you have any further queries, please don’t hesitate to contact your Client Development Manager/Associate.

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

    Help and support

    Make a claim

    Frequently asked questions

    Customer feedback

    Complaints process

    Whistleblower policy

    Form library

    Explore AIA

    AIA Vitality

    Health insurance

    Life insurance

    OneLife

    About AIA

    Careers

    Our people

    Our commitments

    Media centre

    Our awards

    FSC commitment

    Help and support

    Make a claim

    Frequently asked questions

    Customer feedback

    Complaints process

    Whistleblower policy

    Form library

    explore Aia

    AIA Vitality

    Health insurance

    Life insurance

    Content Hub

    about AIA

    Careers

    Our people

    Our commitments

    Media centre

    Our awards

    FSC commitment


    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
    Terms of Use | Privacy