The video confirms the recommendation we implemented to protect the client, this includes the benefits and sums insured. Then we explain Medix, the benefits of AIA Vitality (if appropriate) and how they can make a claim. If they have any questions we invite them to contact us, or refer them back to you including your name, contact number and email.
The enhanced customer experience will help more clients understand the new cover they have, and reinforces the value of your financial advice. Each video will be available for 60 days, then the link will expire.
If you have any questions please contact your AIA Client Development Managers or Associate.