Licensee communications
Licensee Communication - AIAA Superannuation and Investment business sale update
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{{label}}This website provides important information about the upcoming proposed transfer of AIA Australia Limited's (AIAA) superannuation and investments business to Resolution Life Australasia Limited (Resolution Life) under Part 9 of the Life Insurance Act 1995 (Cth). The Part 9 transfer, also known as the Scheme, is being undertaken jointly by AIAA and Resolution Life as part of the sale of AIAA's superannuation and investments business.
Bookmark this page to stay up-to-date with key changes related to the proposed transfer.
We will provide more information on all the rebranding changes in our next communication.
However, in conjunction with the outage periods, it is important to note the transitional grace periods post 1 July 2023 for using AIA Australia-branded documents. They are as follows:
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Transaction/customer type: |
Accepting AIA Australia-branded documents until |
What happens after the 28 July 2023 cut-off? |
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New business applications for Annuities and Investment Growth Bonds
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28 July 2023, where the application form has been signed and dated prior to 1 July 2023.
In all instances if and where the Annuity quote has expired, a new Resolution Life-branded quote will be required after this date. |
We will contact the adviser and request that they review and complete the new Resolution Life-branded PDS and any forms/documents required. |
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Existing business |
28 July 2023 if all required information has also been received. |
From 1 July 2023, the Lifestream Guaranteed Income Annuities and Investment Growth will be issued by Resolution Life.
Relevant forms, websites and PDSs will also reflect Resolution Life’s branding from 1 July 2023:
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Product website pages |
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Adviser Portal |
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MyQuote\MyApply |
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Adviser Service Fees and Remuneration Statement |
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Product Disclosure Statements |
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Forms |
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For a transitional period following completion, AIA Australia or its related body corporate may continue to facilitate the payment of some ASF and remuneration as an agent for Resolution Life, as part of the transitional arrangements entered into in relation to the transaction.
These transitional arrangements are expected to remain in place for up to 18 months and will cease as soon as Resolution Life is able to facilitate the payment of those ASF and remuneration.
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Payment date |
Change |
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28 June |
No change. |
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5 July |
One off additional payment. Statement will also be available in the Adviser Portal. |
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12 July |
Payment is for the period of 1 July up to and including 6 July. Statement will also be available in the Adviser Portal. |
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28 July and ongoing |
Normal fortnightly payment cycle. AIA Australia will continue to pay ASF and remuneration for S&I products as an agent for Resolution Life. You will continue to receive one statement, however, the riders attached to S&I policies will now be reported under a Resolution Life subheading. No change to the csv file. |
It is important that all applications and associated information is provided to AIA Australia as soon as possible.
A reminder that there will be outages to AIAA applications and services from 5pm on Friday 30 June 2023 until 9 am (AEDT) Monday 3 July 2023 including:
Thank you for your ongoing support throughout the Transfer and rebrand process.
The confirmation of the Transfer is a significant milestone for the business, and we look forward to continuing to partner with you in this exciting new phase.
In most cases, there is no change and you and your clients can contact us in the same way you do now.
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Adviser Portal & MyQuote\My Apply |
No change to how you access these pages Web addresses for these pages do not change |
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Licensee & Adviser Codes |
No change. You continue to use your AIA Licensee and Adviser codes |
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Phone numbers |
No change to phone numbers, except all international phone numbers will be consolidated to +61 2 7202 0216 from 1 July 2023 |
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Email addresses |
No change. However, you may start to receive emails from a Resolution Life email address as well |
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Postal address |
Will change from 1 July 2023 to: Resolution Life Customer Resolutions |
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Fax |
No longer available |