Privacy Statement
AIA Australia Privacy Statement
Updated:January 24 2011
Your privacy is important to AIA Australia Limited (“AIA Australia”) and we are committed to upholding the National Privacy Principles of the Privacy Act 1988 (Cth) including the Privacy Amendments (Private Sector) Act 2000 (Cth).
AIA Australia provides you with the following information regarding our privacy procedures and your rights.
From time to time we may use your personal information for purposes relating to our business with you including, but not limited to, for the purposes of processing your application, the assessment and processing of claims and any other administration relevant to any policy issued by AIA Australia, and to meet requirements imposed by law and for marketing and promotional purposes (if you have elected to receive marketing material from AIA Australia). If you do not provide all or part of the requested personal information, AIA Australia may not be able to provide you with insurance cover or assess and manage your claim.
AIA Australia may disclose your personal information locally and overseas, to other parties, including our subsidiary and affiliated companies, your adviser, your employer and or the trustee of your superannuation fund (for employee superannuation products), financial institutions you nominate, mail houses and archive companies, and to any agent, contractor or third party who provides administrative or other services to AIA Australia or its subsidiary and affiliated companies. We will only disclose your personal information to these parties for the primary purpose for which it was collected. In some circumstances, AIA Australia is entitled to disclose your personal information to third parties without your authorisation, such as law enforcement agencies or government authorities where disclosure is required by legislation or to report illegal activities.
You have the right to access the personal information we hold about you, and can request the correction of your personal data if it is inaccurate, incomplete or out of date. All requests should be made in writing to:
Compliance Manager
AIA Australia Limited
PO Box 6111
St Kilda Road Central, VIC 8008
In some circumstances, AIA Australia may not be able to give you access to your personal information. This may be because providing the information is unlawful or denying access is authorized by law. In these cases, you will be provided with written reasons.
If you have any questions or concerns about your personal information, or if you want to make a complaint about AIA Australia’s handling of your personal information, please write to the Compliance Manager at the address specified above. AIA Australia has established an internal dispute resolution process for handling such complaints free of charge. If your complaint is not resolved to your satisfaction, you may take your complaint to the Privacy Commissioner at Office of the Privacy Commissioner, GPO Box 5218, Sydney NSW 2001, or call the Privacy Hotline on 1300 363 992.
Click to view the full Privacy Policies and Procedures (PDF)