Claims Experience
When it comes to claims management, timeliness and accuracy are critical. AIA Australia makes every effort to pay claims promptly and ensure that every claim that should be paid, is paid. We are committed to making what is potentially an extremely stressful process as simple and as easy as possible.
Our claims philosophy
- Pay valid claims in a timely manner
- Assess each claim on its own merits
- Be genuine in our approach as real people who care and handle each claim with the sensitivity and professionalism that customers deserve. Members can take comfort in knowing we’ll be there when they need us.
AIA Australia, the right life partner
Our claims team is committed to open communication and providing the highest levels of service and support to our Group partners and their members. One of the ways we develop strong working relationships and build successful partnerships with them over time is by including partner’s administrators in the claims process from beginning to end.
Continuous and effective Service Level Agreement (SLA) management
Through our Cognos reporting capability we can continuously and effectively manage our SLAs at over 95% completion. Our SLAs are backed up with flexible reporting so that our clients can gauge, in real time, the impact that our service is having on members.
Assess Your Insurance Needs
Use this calculator to work out how much cover you may need.
Find an adviser near you
If you would like to talk about your life insurance needs, we can put you in touch with an adviser in your area
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Email link:
au.adviserservices@aia.com
