Testimonials

‘I have been a financial planner since 1989. An important part of my job is providing my clients with the right advice on the full range of insurance products to help preserve their wealth. Many don’t realise it isn’t just about life insurance, but that income protection, business expense and trauma insurance play a big role in wealth preservation too.

After dealing with most of the large insurers over my career, I’ve found the claims service from AIA Australia is different – they always look for reasons to pay a claim, not the other way round. AIA Australia are quick, fair, compassionate and reasonable when they are assessing claims. When a client has to make a claim, they’re looking for certainty. They want to know as soon as possible if a claim is being paid. AIA Australia’s fast process helps. I have no hesitation in recommending AIA Australia. I know my clients will be looked after in an efficient, compassionate and sensitive manner.’
Christopher Cachia, CCA Financial Planners

‘Lowe Financial Group is proud of it's association with AIA Australia Life and recommending the AIA Australia suite of products to our clients.

When looking at entering into a business relation, LFG pay careful consideration in the policy benefits, definitions and pricing to ensure that our clients receive leading policies and prices they can afford, and more importantly will receive a claim, quickly and effortlessly when the time arises.

Lowe Financial Group has specialized in providing risk insurance solutions for over 25 years and aligns itself with specialist company's who main focus is providing excellent cover to their clients in turn. It is these reasons that we believe AIA Australia to be one of the leading insurance providers in the Australian market and one that we are proud to work closely with and recommend their products.

Not only are the products first rate but this is strongly supported by their staff who want to ensure that the client experience is seamless in administration and provide support and empathy at claim time.’
Gerard Lowe, Director Lowe Financial Group

‘For over the last 5 years xLife has had a very successful partnership with AIA Australia, working closely with them and having several hundred clients have been insured through them. AIA Australia is an extension of our business and services offering and is one of the very few insurance companies that can honestly be said to understand that our businesses are so closely intertwined that the success of both will only come about through working together in a seamless transparent manner.

xLife have had nothing but positive experiences with AIA Australia in all aspects of our relationship, particularly in underwriting and claims.

AIA Australia’s underwriting team are efficient on all levels of application assessment. and have been responsive to our needs, developing solutions to best cater for our business requirements. xLife have found the underwriting team to possess vast knowledge experience, and ability to ensure a proactive approach is taken to every client to enable quick turnaround times and flexibility.

Over the years, xLife have had several clients claim on their polices with AIA Australia; for death, trauma & income protection benefits. We at xLife are very proactive in handling our clients’ claims & find working with the claims department at AIA Australia to be very effective & compassionate in getting the claims process completed, assessed and paid.

Our staff at xLife and clients alike can both attest to AIA Australia’s claims service. At those times when our clients have been in dire need of financial help, AIA Australia’s claims team have always proved to be responsive offering a speedy and fuss free claims experience.

xLife believe these factors have been pivotal in the ongoing strength of our partnership with AIA Australia. All in all, AIA Australia have supplied us with superior tools and knowledge to help our clients better understand and financially protect themselves with life insurance.

We look forward to a continuous and long lasting partnership with AIA Australia, offering clients Australia wide financial protection at affordable prices.’
Russell Cain, Chief Executive Officer – xLife

‘I have been dealing with AIA Australia for several years and have found their service to both my business and clients invaluable. From an underwriting point of view they are generous in the terms they offer with premium rates amongst the most competitive in the market. AIA Australia have also proven themselves efficient in the event of claim and are keen to pay my clients the benefits they are insured for. I have no hesitation in recommending AIA Australia as a preferred insurer.’
Mick Sykes, Director - EZI Protect