Absolutely. If you need to make a claim related to COVID-19, as with any other claim, you will simply need to meet the eligibility requirements for your type of cover.

We are not applying any exclusions for COVID-19. 

Presently, vaccination for COVID-19 is voluntary and if you choose not to be vaccinated; this will not affect your existing AIA insurance policies. 

Receiving a vaccination against COVID-19 will not affect any claim you make on an existing life insurance policy now or in the future.

Life insurance products are designed to provide cover and support to Australians during their most difficult times, including when they are impacted by illness or injury, and receiving a COVID-19 vaccination will not in any way affect your ability to claim on an existing policy.

Our policies are designed to protect and support you if you become seriously ill or injured. They are not intended to cover situations in which you need to stop work for any other reason. We encourage you to review your policy terms and conditions so that you understand what your policy covers you for.

Your policy may include one of the following additional benefits for involuntary unemployment:
 

• If you have an income protection policy, you may be entitled to a premium waiver for three months if you experience an involuntary redundancy.
• If you have one of the following policies, you may be eligible to a benefit to help cover your mortgage payments for a period, if you are involuntarily unemployed, including redundancies or being ‘stood down’:
  
  
  • Citibank Card Protect
  • HSBC Card Repayment Protection
  • HSBC Card Repayment Insurance
  • Woolworths Credit Card Repayment
  • Credit Card Plus
  • Personal Loan Protection
  • Home Loan Protection
  • Mortgage Protection

Please note that waiting periods and other terms and conditions apply, please refer to your policy for more information. Your financial adviser will also be able to assist you to confirm whether you hold one of these benefits and whether your circumstances are likely to meet the eligibility requirements. 

We understand that many people are in an uncertain financial position at the moment, and we do not want to see this result in people losing their insurance cover if they want to retain it.
 

If you are experiencing financial difficulties, our team can work with you to find a suitable solution.
 

If you have a financial adviser, they can also help you to determine the appropriate cover to meet your needs, at a level that you can afford, and we can work with your adviser to determine the best options available to you.
 

If you complete the financial hardship form, one of our consultants will contact you to discuss your options. You can do this by visiting Our Response to COVID-19 and selecting ‘Submit My Request’.

We’re committed to protecting our customers, including our frontline healthcare workers. For new policy applications, no additional requirements are applied to frontline healthcare workers compared to other applicants due to COVID-19. 

We’re pleased to advise that the service/active service exclusion on our policies will be waived should an ADF personnel or Australian military reservist need to make a claim while assisting the Federal Government’s efforts relating to COVID-19. For new policy applications, we will continue to undertake our standard occupational underwriting process.

We have extended cover for COVID-19 to all of our policies. So, if you are admitted to hospital as a private patient due to COVID-19, you will be covered.

To be eligible for Cover Extension you must have held a AIA Health Insurance policy for a minimum of 2 weeks.

In the spirit of doing the right thing for our customers, AIA Health is proud to confirm that its Extras Value Protect initiative is occurring for a second consecutive year. Customers who are unable to access their Extras benefits due to the pandemic could receive a refund of unused premiums.

To learn more about Extras Value Protect and AIA Health Insurance visit: https://www.aia.com.au/en/individual/health-insurance/member-benefits/extras-value-protect.html

We are now providing benefits for services delivered by video conferencing or telephone. These services include:

1. Psychology (including counselling and psychotherapy when provided by a psychologist)
2. Physiotherapy (including post orthopaedic surgery rehabilitation, chronic musculoskeletal condition, cardiac rehabilitation or pelvic floor muscle training)
3. Dietetics
4. Speech pathology
5. Occupational therapy

For services eligible for Tele-consultations you must have served the applicable waiting period for that service under your policy.

Presently, vaccination for COVID-19 is voluntary and if you choose not to be vaccinated; this will not affect your existing AIA insurance policies. 

If you need to make a claim related to the vaccine, as with any other claim, you will simply need to meet the eligibility requirements for your type of cover.

Find important information about COVID-19 and your health insurance cover on our dedicated members page.