Australia

Customer Service centre

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If you have a question, we can help.

Customer Service (including Claims)

Call us on

Customer Phone - 1800 333 613
International Callers - +61 3 9009 4000
Operating hours - 8am to 7pm EST - Monday to Friday

Email us

au.customer@aia.com

Please have your policy number when calling to make the experience as seamless as possible.

Adviser Services

Call us on

Customer Phone - 1800 033 490
International Callers - +61 3 9009 4000
Operating hours - 8am to 6pm EST - Monday to Friday

Email us

au.adviserservices@aia.com

Find an adviser near you

If you would like to talk about your life insurance needs, we can put you in touch with an adviser in your area
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Email link:
au.adviserservices@aia.com

AIA Insurance Adviser