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  • Client Service Centre and Client Development Team Operating Hours

    13 February 2017


    Client Development Team

    Please note due to internal training from 9am Wednesday 15th  to 5pm Friday 17th February, the Client Development team will be checking their emails and voice mail messages intermittently, and there may be a slight delay to their response.

    Please be assured however should you have any urgent questions and/or requests your Client Development Manager or Client Development Associate will reply to your email/message as soon as possible. 

    Client Service Centre

    In addition the Client Service Centre’s operating hours will be as follows:

    • Wednesday 15th February: 8am – 10am AEDT
    • Thursday 16th February: 8am – 7pm AEDT (normal operating hours)
    • Friday 17th February: Closed

     

    All calls outside these hours will be diverted to our voicemail system, and will be answered during the next business (working) day. We will respond to any urgent client enquiries on Saturday 18 February. For any urgent matters during the above times please contact your Client Development Manager or Client Development Associate.

    We apologise for any inconvenience caused.

    If you have any queries in the meantime, please don't hesitate to call us on 1800 033 490.

    Contact AIA

    1800 333 613

    Level 6, 509 St Kilda Road Melbourne VIC 3004

    Contact AIA

    1800 333 613

    Level 6, 509 St Kilda Road Melbourne VIC 3004

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    Copyright 2019, AIA Group Limited and its subsidiaries. All rights reserved. AIA Vitality is available with eligible Priority Protection and Priority Protection for Platform Investors products issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). This information is of a general nature only and has been prepared without taking into account factors like your objectives, financial situation or needs. Before making any decision you should consider the appropriateness of the information, having regard to these factors. Before purchasing such products, view the PDS and terms and conditions available at www.aia.com.au and consider if it’s right for you. The content of this information is current as at 22 October 2019 and may be subject to change.
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